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Charlotte Cardin Help Center

It typically takes 1-2 business days to process orders and prepare them for shipment and this does not take into account weekends or holidays. This means that an order placed on Friday might not ship until the following Tuesday, so keep this in mind when placing your order. PLEASE NOTE: This does not apply to pre-sale orders. Please refer to the product page for accurate shipping windows for orders with pre-sale items. If you have any questions regarding this just let us know!

What is your shipping policy?

We apologize for any inconvenience due to processing delays. Our team is working hard to manage the high order volume and expedite the process. Expect updated tracking info via email in a few days for real-time insights.

For orders with pre-sale items, please refer to the product page for accurate shipping windows. If your non-pre-sale order lacks shipping updates, contact us again. Your satisfaction is our priority, and we’re here to help.

We appreciate your understanding during this busy time and can’t wait to deliver your order. For more questions, reach out anytime.

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